Where We Deliver
Currently O’Neill delivers to customers who have an address in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Romania, Finland, France, Germany, Greece, Hungary, Italy, The Netherlands, Poland, Portugal, Luxembourg, Greece, Portugal, Slovakia, Sweden, Spain and United Kingdom. We regret that we do not trade to other territories at present but you can subscribe to our newsletter to receive updates regarding this.
Free Delivery and Delivery Times
2. With next day delivery, using UPS, we deliver the next business day provided receipt of payment is before 2 p.m. Central European Time
3. Our logistic partner does not provide deliveries on saturdays.
4. Free delivery: In the upper right corner (below the shopping basket) will state the amount you need to spend to get free delivery. Orders are shipped under this amount according to our standard rate of € 3.50.
|Standard delivery days||Standard shipping costs|
|Czech Republic||2||€ 3,50|
|United Kingdom||2-3||£ 3,00|
All deliveries are made by UPS. If UPS does not succeed in delivering your order to you or your neighbors in three attempts, a note will be left giving you all the information about where to pick up your parcel. The parcel will remain at the UPS service point for 5 business days; after this period the parcel will be returned to O’Neill and your payment shall be credited.Please be aware that our logistic partner does not deliver to a depot (for examples DHL packstations)
All items are insured by O’Neill until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then arrange a new shipment as soon as the package is returned to us.
Any complaints regarding the state in which goods have been delivered must be made to O’Neill by contacting Customer Services by e-mail or phone no later than two working days upon receipt of the goods.