- History
- Sometime around 1952, Jack opened the first Surf Shop in a garage across the Great Highway. He shaped a few balsa surfboards and sold accessories like paraffin wax and a few vests he started gluing together from neoprene. When the vests started selling, Jack decided to go into the wetsuit business. His friends laughed. They asked him what he planned to do for business after the handful of surfers in the area had bought one. Jack said he'd cross that bridge when he got to it.
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- The Surf Shop became a local gathering place, and the number of surfers began to grow. O'Neill flew in talented surfer/shapers like Phil Edwards to make boards, and wetsuit sales climbed. Jack developed designs for a shorty and a long john, and eventually a long-sleeved beaver-tail jacket. Soon surfers were riding more waves, and riding them better, in large measure because they could now enjoy longer sessions in cold water, thanks to Jack's neoprene suits.
As Jack improved his wetsuits- new styles, features, accessories, etc., surfers' territories expanded. Northern California became a year-round surf zone. Guys were surfing New Hampshire and Rhode Island in January! Explorations and transplants opened up Oregon, Washington, and Canada. Meanwhile, divers, waterskiers, snow-skiers, and then windsurfers were wearing wetsuits. As business boomed, O'Neill relocated to 41st Avenue, where there was plenty of room for a large manufacturing facility, and he put all six kids to work: Mike helped dad design suits, Kathy got the whole operation computerized, Pat worked in promotion and organized Team O'Neill (marquee stars and hot young kids in a range of watersports), Bridget moved into a new sportswear division, Shawne tested and multi-tasked, and Tim ran all crews for ongoing product-testing expeditions and promotions, as O'Neill began to sponsor major competitions around the world.
By 1980, Jack O'Neill's surf shop had morphed into a thriving international company, dominating the world's wetsuit market and one of the leaders in beach lifestyle sportswear in the U.S., Japan, and Europe. In 1985, having run Team O'Neill for years and effectively coordinated the company's operations in Europe and Japan, Pat assumed the CEO position, freeing Jack to surf, sail, and work at a variety of environmental projects. Besides a strong interest in saving the great white shark from extinction, Jack has also developed the O'Neill Sea Odyssey program-a free, educational cruise aboard the Team O'Neill catamaran that acquaints kids with the microbiology of the Monterey Bay Marine Sanctuary, which begins at Jack O'Neill's doorstep.
- Wetsuit Jobs
- Santa Cruz, Ca
- Currently none available. Please check back soon.
- Clothing Jobs
- Irvine, Ca
- ASSISTANT DESIGNER - MEN'S
Location: Irvine, CA.Experience: 2 yearsRate: N/A (Full-Time)Job DescriptionJoin the team at La Jolla Group. At The La Jolla Group we are passionate about our products, sports, lifestyle and most importantly, our employees. We believe strongly in taking our brightest employees and advancing their careers.
The assistant designer will be responsible for aiding designer in executing a percentage of each season's designs. We are seeking an individual who will work well with the creative team in a fast-paced environment, has a positive attitude, is quality driven and pays close attention to detail.
ESSENTIAL JOB FUNCTIONS: • Making design sheet corrections• Setting up tech packs/BOMS for development• Special projects as determined.
EXPERIENCE REQUIREMENTS:• Minimum of 1-2 years of apparel assistant design experience• Design degree is a plus• Proficiency in a wide range of software including the latest versions of Illustrator, Photoshop, Microsoft etc. for Macintosh• Full Circle knowledge is a plus• Must be experienced and knowledgeable about the following• Colors• Fits/Blocks• Garment construction.
COMPETENCIES:• Ability to stay focused• Excellent time management and self motivational skills to meet frequent deadlines• Good communication skills, both written and oral• Superior organizational skills• Ability to understand and respond to all issues related to assigned projects.
Submit resumes through Malakye.com or via email to:
resumes@oneillclothing.com
- Snow Jobs
- White Wave USA
- Territory Sales Representative
O'Neill, the original Californian surf, snow and lifestyle brand since 1952 is looking for experienced, motivated sales representatives with key accounts for our outerwear apparel collection newly designed and licensed by White Wave USA for North America.
We are looking for people who are well connected to their territory buyers and are eager, determined, and diligent in the expansion of our business.
Experience: 5 years in Sales with your own business.
Openings in the Following Territories:
Northwest: Alaska, Washington, Oregon, Idaho, Montana
Northeast: Vermont, Maine, Rhode Island, Connecticut, New Hampshire, Massachusetts, New York (Excluding Long Island & New York City).
Responsibilities would include:
*Managing the growth of the current account base.
*Growing the account base in the territory.
*Establishing a relationship with key accounts based in your territory.
* Represents the product at various apparel shows.
* Ability to schedule, show and meet seasonal offerings and deadlines
Qualifications:
*5 years experience as an outside independent rep working with key accounts
*Experience in the snow industry/action sports a must
*Be highly motivated & organized with a go-getter attitude
*Have strong communication skills, good follow through
*Have proven ability to sell and grow sales in territory
Please submit resume to hr@oneillsnow.com.
- Wetsuit Warranty Information
- Repairs and Returns
- GENERAL WARRANTY INFORMATION AND POLICY
If the product is found to be defective under normal use and proper care, O'Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O'Neill Warranty Department after receipt of the defective product. At no time does O'Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include a note with product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer's name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY
- Products classified as seconds
- Fading from sunlight
- Alterations
- Materials over 1 year (from date of original purchase), or 90 days for accessories
- Repairs or alterations done by anyone other than O'Neill or an O'Neill authorized repair facility
- Warranty request without original receipt
PRODUCT WARRANTY
Flat-Stitched Products, Glued and Blindstitched Products, and Fluid Seam Weld Products
- Limited 1-year warranty (from date of original purchase)
on workmanship and materials.
Neoprene Dry Suits
- Limited 1-year warranty (from date of original purchase)on workman ship and materials (waterproof zipper excluded).
Fabric Dry Suit
- Limited 1-year warranty (from date of original purchase) on workmanship and materials (waterproof zipper and latex seals excluded).
Accessories
- Limited 90-day (from date of original purchase) warranty on workmanship and materials.
GENERAL U.S. AND CANADA REPAIR INFORMATION:
For repairs received from the dealer or end user, O'Neill offers:
- 10-Business Day Turnaround for warranty Stitched Suits
- 10-Business Day Turnaround for warranty Glued Suits
- 20-Business Day Turnaround for warranty Fluid Seam Welded Suits
- 30-Business Day Turnaround for all Fabric Dry Suits
- 30-Business Day Turnaround for all Non-Warranty Repairs
Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially for Canadian addresses), product description, and requested action.
SEND REPAIRS TO:
IN THE USA:
O'Neill U.S. Warranty Repair
1022 Bay Marina Drive, Suite 140B
National City, CA 91950
(UPS is our suggested shipper)
Tel: 1-800-331-1637
IN CANADA:
Oceaner Sports5759 Sidley Street
Burnaby BC V5J 5E6
Tel: 604 434 0069 #22
Fax: 604 434 0092
FOR EUROPEAN WARRANTY & REPAIR INFORMATION CONTACT:
O'Neill Wetsuits Ltd. Units 11-14 Holmbush Industrial Estate Midhurst, West Sussex United Kingdom, GU29 9HX Phone: +44 (0) 1730 811460 Fax: +44 (0) 1730 816302
EXAMPLES OF SUITS THAT WILL BE REJECTED FOR REPAIR
The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
Home repairs have been done, including but not limited to:
- Re-gluing of seams using Aqua Seal, or like product.
- Patching of seams using duct tape, rubber patches, or like product.
- Re-sewn seams with sewing machine or by hand using needle and thread.
- The suit is clearly worn and should be retired; some symptoms include but are not limited to cracked, dry neoprene or the product has been misused / improperly cared for.
- Generally, any excessive repairs considering the condition and age of the suit.
O'NEILL RETURNS
1. O'Neill does not accept color or size exchanges.
2. Any return will be charged a 20% restocking fee.
3. Product may not be returned without obtaining a Return Authorization ("RA") number from O'Neill. The RA number may be obtained by calling O'Neill Customer Service at 800-331-1637. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA's is subject to the sole discretion of O'Neill.
4. All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
5. All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
6. Authorized returns will be credited back to dealer including the discount terms after receipt of product Changes or additions to existing RA's must be approved by an O'Neill Sales Manager. Unauthorized changes or additions will be returned.
7. O'Neill has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer's location, or damage caused by customers.
8. "Discounted," "Discontinued," "Seconds", and "Altered" suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER.
SEND AUTHORIZED RETURNS (U.S. AND CANADA) TO:
O'Neill Returns 1022 Bay Marina Drive, Suite 140B National City, CA 91950
- Contact
- For product and general questions please contact your local dealer.
All other questions, please write to:
O'Neill, Wetsuits
Customer Service Dpt.
1071 41st Ave. PO Box 6300 Santa Cruz, CA 95063-6300
O'Neill, Clothing
Customer Service Dpt.
14350 Myford Rd, Irvine, Ca 92606
O'Neill, Snow
Customer Service Dpt.
8505 Devonshire Montreal, Quebec, Canada H4P 2L3