Sometime around 1952, Jack opened the first Surf Shop in a garage across the Great Highway. He shaped a few balsa surfboards and sold accessories like paraffin wax and a few vests he started gluing together from neoprene. When the vests started selling, Jack decided to go into the wetsuit business. His friends laughed. They asked him what he planned to do for business after the handful of surfers in the area had bought one. Jack said he'd cross that bridge when he got to it.

The Surf Shop became a local gathering place, and the number of surfers began to grow. O'Neill flew talanted surfer/shapers like Phil Edwards to make boards, and wetsuit sales climbed. Jack developed designs for a shorty and a long john, and eventually a long-sleeved beaver-tail jacket. Soon surfers were riding more waves, and riding them better, in large measure because they could now enjoy longer sessions in cold water, thanks to Jack's neoprene suits.

As Jack improved his wetsuits - new styles, features, accessories etc, surfers's territories expanded. Northern California became a year-round surf zone. Guys were surfing New Hampshire and Rhode Island in January! Explorations and transplants opened up Oregon, Washington, and Canada. Meanwhile, divers, waterskiers, snow-skiers, and then windsurfers were wearing wetsuits. As business boomed, O'Neill relocated to 41st Avenue, where there was plenty of room for a large manufacturing facility, and he put all six kids to work: Mike helped dad design suits, Kathy got the whole operation computerised, Pat worked in promotion and organised Team O'Neill (marquee stars and hot young kids in a range of watersports) Bridget moved into a new sportswear division, Shawn tested and multi-tasked, and Tim ran all crews for ongoing product-testing expeditions and promotions, as O'Neill began to sponsor major competitions around the world.

By 1980, Jack O'Neill's surf shop had morphed into a thriving international company, dominating the world's wetsuit market and one of the leaders in beach lifestyles sportwear in the U.S., Japan, and Europe. In 1985, having run Team O'Neill for years and effectively coordinating the company's operations in Europe and Japan, Pat assumed the CEO position, freeing Jack to surf, sail, and work at a variety of environmental projects. Besides a strong interest in saving the great white shark from extinction, Jack has also developed the O'Neill Sea Odussey program - a free, educational cruise aboard the Team O'Neill catamaran that acquaints kids with the microbiology of the Monterey Marine Sanctuary, which begins at Jack O'Neill's doorstep.

REGIONAL HEADQUARTERS O'NEILL ASIA PACIFIC

O'NEILL AUSTRALIA
13b Clearview place,
Brookvale NSW 2100
Australia
t. (02) 9438 6800
f. (02) 9438 6899
e. amanda@oneillaustralia.com.au 

General Warranty Information and Policy



If the product is found to be defective under normal use and proper care, O'Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O'Neill Warranty Department after receipt of the defective product. At no time does O'Neill offer refunds. Defective product should be returned clean and dry, postage prepaid, with a completed O'Neill Warranty Repair Tag. The repair tag should include product description, product defects, requested action, return address (be sure to include postal code ), daytime phone number with area code, customer's name and a copy of the purchase receipt sent to the address below.
Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.
The following will not be Covered Under Warranty
    •     Products classified as seconds
    •     Fading from sunlight
    •    Alterations
    •     Materials over 1 year (from date of original purchase), or 90 days for accessories
    •     Repairs or alterations done by anyone other than O'Neill or an O'Neill authorized repair facility
    •     Warranty request without original receipt 

For warranty return information: 1-800-107-766

Product Warranty
All flat-stitched products, glued and blindstitched products,
and fluid seam weld products:
    •    Limited 1-year warranty (from date of original purchase)
        on workmanship and materials.
Neoprene Dry Suits, Waterproof Zipper Excluded:
    •     Limited 1-year warranty (from date of original purchase)
        on workmanship and materials.
Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded:
    •     Limited 1-year warranty (from date of original purchase)
        on workmanship and materials.
Accessories:
    •     Limited 90-day (from date of original purchase)
        warranty on workmanship and materials.
General Repair Information
For repairs received from the dealer or end user, O'Neill offers a:
    •     5-Business Day Turnaround for warranty Stitched Suits
    •     10-Business Day Turnaround for warranty Glued Suits
    •     20-Business Day Turnaround for warranty Fluid Seam Welded Suits
    •     30-Business Day Turnaround for all Fabric Dry Suits
    •     30-Business Day Turnaround for all Non-Warranty Repairs
Repairs are to be returned clean and dry, postage paid with the O'Neill Warranty Repair Tag completely filled out. Please include the name and a daytime phone number with area code, return address (be sure to include postal code), product description, and requested action. Send (UPS is our suggested shipper) the suit with the tag to:
In Australia:
O'Neill Warranty Repair
13b Clearveiw Place,
Brookvale, NSW 2100   
Examples of suits that will be rejected for repair
The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
Home repairs have been done, including but not limited to:
    •     Re-gluing of seams using Aqua Seal, or like product.
    •     Patching of seams using duct tape, rubber patches, or like product.
    •     Re-sewn seams with sewing machine or by hand using  needle and thread.
The suit is clearly worn and should be retired; some symptoms include but are not limited to:
    •     Cracked, dry neoprene
    •     Product has been misused or improperly cared for

Generally, any excessive repairs considering the condition and age of the suit.



O'NEILL Returns


1.    O'Neill does not accept color or size exchanges.
2.    Any return will be charged a 20% restocking fee.
3.    Product may not be returned without obtaining a Return Authorization("RA") number from O'Neill. The RA number may be obtained by calling O'Neill Customer Service at 1-800-107-766. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA's is subject to the sole discretion of O'Neill.
4.     All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
5.    All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
6.    Authorized returns will be credited back to dealer including the discount terms after receipt of product Changes or additions to existing RA's must be approved by an O'Neill Sales Manager. Unauthorized     changes or additions will be returned.
7.    O'Neill has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer's location, or damage caused by customers.
8.    "Discounted," "Discontinued," "Seconds", and "Altered" suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER

New Zealand

O'Neill New Zealand
Unit B, 11 Douglas Alexander Parade
Albany, Auckland
New Zealand

Jason Falconridge:
info@oneillnz.co.nz


Dubai

Al Boom Marine
Showroom 7, 212 Al Ramoul,
Rashidiya, Dubai
UAE

Shanon McGuinness:
shanon@alboommarine.com


Mauritius

T-Box Limited
32-34 Royal Road,
Mont Choisy
Mauritius

Birgit Oxenham:
birgit.tbox@bow.intnet.mu


Hong Kong
X Games (Wind N' Surf Intl. Ltd)
Shop 8-9, UG Car Po Commercial Building
18-20 Lyndhurst Avenue, Central.
Hong Kong

Ken Choi:
backroll@hkstar.com


Indonesia

O'Neill Australia
13b Clearview Place
Brookvale, NSW
Australia

Amanda:
amanda@oneillaustralia.com.au


Japan

Itochu Corporation
Brand Marketing Department 2,
Section 1, 1-3, Kyutaro-machi,
4 Chome, Chuo-ku,
Osaka, Japan

Harry Suzuki
suzuki-hiden@itochu.co.jp  


Japan  / Wetsuits

Mobby Dick, INC.
345 Kayemon, Kanomata,
Kanan-Cho, Manou,
Miyagi 986-1111
Japan

Mamoru Yasuda:
yasuda@mobby.co.jp


Korea

Troika Sports
Seochogu,
Yangjaedong Guendong Bld.1F
Seoul,
Republic Of Korea

Sunil Kim:
troika1@unitel.co.kr

 
Singapore
 
VGO Corporation Limited
10 Changi South Lane
#06-01
Singapore 486162
 
Eunice Tow (GM Sports dividion)
eunicetow@ygocorp.com
  
 
Singapore / Malaysia / Wetsuits

Xtreme Board Sports
Ghim Moh Estate Post Office
P.O Box 160,
Singapore 912743

Nazir Alsagoff:
kitesurf@singnet.com.sg


Malaysia
W.O.S World of Sports (M) Sdn Bhd
No. 17 Jalan 13/142
Taman Orkid Desa
56000 Cheras
Kuala Lumpur
Malaysia
 
Fang Chee Ming
cheeming@wos.com.my

 
South Africa

Pure Apparel Sport CC
1st floor, San Angelo Building
218 Stamford Bill/Matthews Meyiwe Road
Berea, Durban 4001
South Africa
 
Paul Canning
paul.c@oneill.co.za


Taiwan

Xtreme 1 Inc.
9F-3, No 369
Fu Hsing North Road
Taipei, Taiwan 104

Louis Wu:
louiswu@xtreme1.com.tw