Sometime around 1952, Jack opened the first Surf Shop in a garage across the Great Highway. He shaped a few balsa surfboards and sold accessories like paraffin wax and a few vests he started gluing together from neoprene. When the vests started selling, Jack decided to go into the wetsuit business. His friends laughed. They asked him what he planned to do for business after the handful of surfers in the area had bought one. Jack said he'd cross that bridge when he got to it.
The Surf Shop became a local gathering place, and the number of surfers began to grow. O'Neill flew in talented surfer/shapers like Phil Edwards to make boards, and wetsuit sales climbed. Jack developed designs for a shorty and a long john, and eventually a long-sleeved beaver-tail jacket. Soon surfers were riding more waves, and riding them better, in large measure because they could now enjoy longer sessions in cold water, thanks to Jack's neoprene suits.
As Jack improved his wetsuits- new styles, features, accessories, etc., surfers' territories expanded. Northern California became a year-round surf zone. Guys were surfing New Hampshire and Rhode Island in January! Explorations and transplants opened up Oregon, Washington, and Canada. Meanwhile, divers, waterskiers, snow-skiers, and then windsurfers were wearing wetsuits. As business boomed, O'Neill relocated to 41st Avenue, where there was plenty of room for a large manufacturing facility, and he put all six kids to work: Mike helped dad design suits, Kathy got the whole operation computerized, Pat worked in promotion and organized Team O'Neill (marquee stars and hot young kids in a range of watersports), Bridget moved into a new sportswear division, Shawne tested and multi-tasked, and Tim ran all crews for ongoing product-testing expeditions and promotions, as O'Neill began to sponsor major competitions around the world.
By 1980, Jack O'Neill's surf shop had morphed into a thriving international company, dominating the world's wetsuit market and one of the leaders in beach lifestyle sportswear in the U.S., Japan, and Europe. In 1985, having run Team O'Neill for years and effectively coordinated the company's operations in Europe and Japan, Pat assumed the CEO position, freeing Jack to surf, sail, and work at a variety of environmental projects. Besides a strong interest in saving the great white shark from extinction, Jack has also developed the O'Neill Sea Odyssey program-a free, educational cruise aboard the Team O'Neill catamaran that acquaints kids with the microbiology of the Monterey Bay Marine Sanctuary, which begins at Jack O'Neill's doorstep.
Outerwear/ Canada JobsMontreal, Quebec, Canada
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Clothing JobsIrvine, California, USA
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GENERAL WARRANTY INFORMATION AND POLICY
If the product is found to be defective under normal use and proper care, O'Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O'Neill Warranty Department after receipt of the defective product. At no time does O'Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include a note with product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer's name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY
- Products classified as seconds
- Fading from sunlight
- Materials over 1 year (from date of original purchase), or 90 days for accessories
- Repairs or alterations done by anyone other than O'Neill or an O'Neill authorized repair facility
- Warranty request without original receipt
Flat-Stitched Products, Glued and Blindstitched Products, and Fluid Seam Weld Products
- Limited 1-year warranty (from date of original purchase)
on workmanship and materials.
Neoprene Dry Suits
- Limited 1-year warranty (from date of original purchase)on workman ship and materials (waterproof zipper excluded).
Fabric Dry Suit
- Limited 1-year warranty (from date of original purchase) on workmanship and materials (waterproof zipper and latex seals excluded).
- Limited 90-day (from date of original purchase) warranty on workmanship and materials.
GENERAL U.S. AND CANADA REPAIR INFORMATION:
For repairs received from the dealer or end user, O'Neill offers:
- 10-Business Day Turnaround for warranty Stitched Suits
- 10-Business Day Turnaround for warranty Glued Suits
- 20-Business Day Turnaround for warranty Fluid Seam Welded Suits
- 30-Business Day Turnaround for all Fabric Dry Suits
- 30-Business Day Turnaround for all Non-Warranty Repairs
Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially for Canadian addresses), product description, and requested action.
SEND REPAIRS TO:
IN THE USA:
O'Neill U.S. Warranty Repair
1022 Bay Marina Drive, Suite 140B
National City, CA 91950
(UPS is our suggested shipper)
Oceaner Sports5759 Sidley Street
Burnaby BC V5J 5E6
Tel: 604 434 0069 #22
Fax: 604 434 0092
FOR EUROPEAN WARRANTY & REPAIR INFORMATION CONTACT:
O'Neill Wetsuits Ltd. Units 11-14 Holmbush Industrial Estate Midhurst, West Sussex United Kingdom, GU29 9HX Phone: +44 (0) 1730 811460 Fax: +44 (0) 1730 816302
EXAMPLES OF SUITS THAT WILL BE REJECTED FOR REPAIR
The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
Home repairs have been done, including but not limited to:
- Re-gluing of seams using Aqua Seal, or like product.
- Patching of seams using duct tape, rubber patches, or like product.
- Re-sewn seams with sewing machine or by hand using needle and thread.
- The suit is clearly worn and should be retired; some symptoms include but are not limited to cracked, dry neoprene or the product has been misused / improperly cared for.
- Generally, any excessive repairs considering the condition and age of the suit.
1. O'Neill does not accept color or size exchanges.
2. Any return will be charged a 20% restocking fee.
3. Product may not be returned without obtaining a Return Authorization ("RA") number from O'Neill. The RA number may be obtained by calling O'Neill Customer Service at 800-331-1637. This RA number must be clearly visible on the outside of all returned packages. The issuance of RA's is subject to the sole discretion of O'Neill.
4. All return requests must be accompanied by the invoice/customer order number on which the goods were shipped.
5. All returned products must be shipped freight prepaid. Unauthorized and freight collect returns will be refused.
6. Authorized returns will be credited back to dealer including the discount terms after receipt of product Changes or additions to existing RA's must be approved by an O'Neill Sales Manager. Unauthorized changes or additions will be returned.
7. O'Neill has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer's location, or damage caused by customers.
8. "Discounted," "Discontinued," "Seconds", and "Altered" suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER.
SEND AUTHORIZED RETURNS (U.S. AND CANADA) TO:
O'Neill Returns 1022 Bay Marina Drive, Suite 140B National City, CA 91950
For product and general questions please contact your local dealer.
All other questions, please write to:
O'Neill Wetsuits USA
Customer Service Dpt.
1071 41st Ave.
PO Box 6300
O'Neill Clothing USA
Customer Service Dpt.
14350 Myford Rd
e: email@example.com (U.S. Clothing inquiries only please)
Customer Service Dpt.
H4P 2L3 Quebec
Customer Service Dpt.
H4P 2L3 Quebec
Rua João Cachoeira,
1.537, Itaim Bibi
04535-015, São Paulo S/P
Av. Las Torres 1425
Zip Code: 8590908
Phone: (56) 2 3669180
Orange 21 Inc.
2070 Palmas Drive
Carlsbad, CA 92011
e: firstname.lastname@example.org (Eyewear inquiries only please)
Av. Santa Cruz 851
Surfer SA (Sumbawa)
Cedros 100 Y Victor E.
Town Connection SRL
Cuyo, Martinez (1640)
Ronnie J. Mazzei
The California Transparency in Supply Chains Act requires us to disclose our efforts to eradicate slavery and human trafficking from our direct supply chains.
Verification of Product Supply Chains: We maintain a policy to assess product supply chains to reduce risks of human trafficking and slavery. Audits are not currently conducted by a third party.
Supplier Compliance Audits: We are currently developing an audit schedule and process for supplier evaluation, which we plan to be both announced and unannounced.
Direct Supplier Certification: We are continuing to develop a process for our direct suppliers to certify compliance with slavery and human trafficking laws of their respective countries.
Internal Accountability Standards and Procedures: Contractors will be required to be familiar with our slavery and trafficking standards. Contractors found to be out of compliance will be responsible for developing an action plan. If the action plan goals are not met, the contractor will be subject to sanctions and possibly contract termination.
Training of Company Employees and Management: Training and updates will be provided to employees and management with direct responsibility for supply chain management, with a particular focus on reducing slavery and trafficking risks in the supply chain.