We want you to enjoy your new item. If you’re not completely satisfied with your purchase, you have 14 days to send it back to us and we’ll refund you for the purchase price.

You can return your items. Please send the return package free of charge with the return shipping label as indicated in the package. Stick the return label to your parcel and drop it off at the carrier Access Point.

As soon as the item is returned to our warehouse, your refund will automatically be refunded within 10 working days.

If the package is damaged you should refuse the delivery. If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.

Of course you are able to re-order an item. You can select a new size or colour of the product you want to order. Please then go to your shopping cart and complete the new order and payment process for the item. Unfortunately it is not possible to exchange the products. Your returned item will be refunded automatically as soon as it is received by our warehouse.

When returning your complete order, we will refund your delivery charges in full. If only returning some of your products, the delivery charge will remain.
  • You have 14 days to send the item(s) back
  • You can send the return package free of charge with the return shipping label
  • To check the status on a parcel delivered by Hermes, then please visit Track and Trace
  • Ensure your returns are adequately packaged in the bag/box that it was sent to you in.
  • Your refund will be processed within 10 working days from the moment we have received the returned item(s).
  • Please be aware we do not offer the option to exchange your product. We advise to return your order and place a new one.
  • We cannot accept returns which are not send with included return sending label
  • We cannot process your return if the Returns Form in missing
  • Any items which are washed, worn, or have the original tags removed cannot be refunded.

Our return process can take up to 10 working days. As soon as the item is returned to our warehouse, your refund will be transferred to the account you paid the order with. You will receive a confirmation mail once we have processed your return successfully.