If you’re not completely satisfied with your purchase, you have 30 days to send it back to us free of charge and we’ll refund you the purchase price. Orders placed in December 2019 can be returned until the 31st of January 2020.
Please keep the following in mind:
We are sorry to hear the goods are damaged, please contact customer service immediately, no later than 48 hours. Please provide us with your order number. If you didn't buy the item on our webshop we kindly ask you to get in contact with the store of purchase. You will find the details on your proof of purchase.
If the package is damaged you should refuse the delivery.
Unfortunately, it is not possible to exchange items. Of course you are able to re-order an item. You can select a new size or color of the product and place an order. Your returned item will be refunded automatically as soon as it is received by our warehouse.
Our return process can take up to 12 business days. As soon as the item is returned to our warehouse, your refund will be transferred to the account you paid the order with. You will receive a confirmation mail once we have processed your return successfully.