FAQ

Our carriers have advised us that deliveries to the UK may experience delays of up to 24 hours due to union action at Calais and increased checks on transport in advance of Brexit.

To place an order select your desired item and add it to your shopping basket. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

For Germany we accept Creditcards (Visa, MasterCard), PayPal, Eu-Transfer or Direct Transfer .

For other countries:

Denmark, Greece, Luxembourg and Portugal: credit cards (Mastercard, American Express and Visa), Maestro or Paypal.

Bulgaria, Czech Republic, Estonia, Hungary, Romania and Slovakia: credit cards (Mastercard, American Express and Visa), Maestro or Paypal.

Italy, Sweden, Finland and Spain: credit cards (Mastercard, American Express and Visa), Maestro, Banktransfer or Paypal.

Poland: credit cards (Mastercard, American Express and Visa)or Maestro.

To satisfy all our customers there is no minimum order value on the O'Neill eshop.

Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity. In case any information should be missing or erroneous, we will contact you for more details.

The courier will deliver your goods, provided that you sign the delivery slip. You should then check the item(s) for quality and accuracy. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact our Customer Services

Creating an O'Neill eshop account enhances your shopping experience:

1. See your order history
2. Update your newsletter preferences
3. Take advantage of exclusive offers

The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy.

To return an order you need to activate your order history via the digital returns page.

For further questions view our easy returns page or get in contact with Customer Service.

Your order has been sent to you using a trackable service. You'll receive a shipping confirmation email from us once your order is on its way; simply click on your tracking link on this email to view the tracking. Order shipping occurs same or next day from order placement.

If the package is damaged you should refuse the delivery. If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.

Please register your return online on the digital returns page, your parcel include a peelable return label, which you can find inside of the return document( brown envolope). stick the return label to your parcel and drop it off at the carrier Access Point. As soon as the item is returned to our warehouse, your refund will automatically be refunded within 10 working days.

Of course you are able to re-order an item. Please go on the digital returns page, register your return and select the button re-roder.Now you can select a new size or colour. Please then go back to your shopping cart and complete the new order and payment process for the item. Unfortunately it is not possible to exchange the products. Your returned item will be refunded automatically as soon as it is received by our warehouse.

Currently O’Neill delivers to customers who have an address in The Netherlands, Germany, Belgium, Denmark, Austria, France (with the exception of Corsica), Italy, Bulgaria, Czech Republic, Estonia, Hungary, Poland, Slovakia, Sweden, Romania, Finland, Luxembourg, Greece, Portugal, Spain and United Kingdom only. We regret that we do not trade to other territories at present but you can subscribe to our newsletter to receive updates regarding this.

When returning your complete order, we will refund your delivery charges in full. If only returning some of your products, the delivery charge will remain.

Orders are shipped according to our standard rates. Free shipping above £65

If you order by 1pm Monday-Friday, your order will be shipped the same day. Orders that are placed after 1pm will be shipped on the next business day. If an order is placed on Friday after 1pm the order will be processed on the next business day after the weekend.

Orders are shipped according to our standard rate in the table below. Free shipping above £65.

Unfortunately there are some locations where we don't ship to, for example some islands and remote locations. You will notice this when you can’t go further in the checkout process. We regret that we do not ship to these locations but you can visit our store locator to find your closest store.