If you order before 2.00 PM CET Monday – Friday, your goods will be dispatched the same day. Once your order has left our warehouse, you will receive a shipping confirmation email with a tracking link. With this link, you can easily track and trace your parcel on our courier's website.
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If your order still did not arrive one week after receiving the shipping confirmation, you might want to check if the package has been delivered to a neighbor or a drop-off point near you. If this is not the case, please contact us.
The time between placing an order and processing it is very short. It is therefore not possible to change or cancel an order. You can return a wrong or unwanted product and place a new order for the correct product via the website.
The article didn’t fit? Unfortunately we are not able to do direct exchanges.
In our online shop, you can see if the item is still available in the right size or color. Then you can order it again.
If you’re not completely satisfied with your purchase, you have 30 days to send it back to us free of charge and we’ll refund you the purchase price. Orders placed in December 2019 can be returned until the 31st of January 2020.
Please keep the following in mind:
Our return process can take up to 12 working days from when we receive the parcel in our warehouse. You will receive a confirmation email once we have processed your return successfully. The refund will be transferred to the account you paid the order with.